We are committed to respecting Your online privacy. We further recognize Your need for appropriate protection and management of any Personal Information You share with us. Since we provide certain services related to food-delivery related activities of Users/ Business Users, we may collect the following information which are appropriately required to provide such services:
The user submissions section of the App/website is moderated to ensure accurate and positive testimonials. Published submissions are genuine and are not edited or altered by the App/Website. The App/Website reserves the right to post or remove any submission at its discretion.
By posting Your comment(s) or submission(s) ("Submission") on our website, you give us permission to reprint or use the Submission in connection with our business. You also are agreeing to the following:
Other than Your pseudo (pen) name, which we may or may not use, your personal contact information will not be disclosed in connection with our reprint or use of your Testimonial.
The App/Website may include advertisement hyperlinks to other websites, applications, content or resources. We have no control over such external links present in the App/Website, which are provided by persons or companies other than Us.
You acknowledge and agree that We are not responsible for any collection or disclosure of your Personal Information by any external sites, Websites, companies or persons, nor do We endorse any advertising, products or other material on or available from such external App/Websites or resources.
The information provided by You at the time of registration and thereafter shall be used to contact You when necessary. For more details about the nature of such communications, please refer to our Terms of Service. Further, Your personal data may be collected and stored by Us for internal record.
We use Your tracking information such as IP addresses, and or Device ID to help identify you and to gather broad demographic information.
We use data collection devices such as "cookies" on certain pages of our Websites. A cookie is a small data file sent by our website onto your computer, tablet, Smartphone or similar device each time you use the device to visit our website. Cookies mean that the next time you visit the website our system recognises your device, and cookies assist us in providing customized services. We also offer certain features that are only available through the use of a "cookie". Cookies can also help us provide information, which is targeted to your interests. Cookies may be used to identify logged in or registered users. A cookie itself contains no personal data and does not collect any personal data. Cookies can store user settings and other information.
We will not share any personally identifiable information provided by this Cookie with any third party. We will, however, link data stored in Cookies to the personally identifiable information You submitted while on our site. If you choose to reject the Cookie, you can still browse our store but will be unable to use the ‘shopping cart’ to purchase merchandise. The shopping cart cannot function without cookies enabled so that the necessary information to process your order is retained. If you disable Cookies, the Website will be unable to accept your online order and will consequently be unable to confirm product purchases.
Your information is regarded as confidential and therefore shall not be divulged to any third party, unless if legally required to do so to the appropriate authorities, or if necessary to ensure Users may fully avail of the services of the App/Website.
Any information that you make publically available on the site may be potentially viewed by any party, and by posting such material it is deemed that you consent to share such information with such parties.
Following registration, You can review and change the information You submitted at the stage of registration, except Your display name/ username. An option for facilitating such change shall be present on the home screen of the App/Website and such change can be facilitated by emailing us at firstname.lastname@example.org. If You change any information, We may keep track of Your old information.
If you believe that any information we are holding on you is incorrect or incomplete, or to remove Your profile, please write to or email us as soon as possible, at email@example.com . We shall promptly correct any information found to be incorrect. All User profiles are kept confidential and are not viewable by any other members/users.
We shall retain in Our files, information You have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce Our terms and conditions. Further, such prior information is never completely removed from Our databases due to technical and legal constraints, including stored 'back up' systems. Therefore, You should not expect that all of Your personally identifiable information shall be completely removed from our databases in response to Your requests.
We treat data as an asset that must be protected against loss and unauthorised access. We employ many different security techniques to protect such data from unauthorised access by members inside and outside the Company. We follow generally accepted industry standards to protect the Personal Information submitted to Us and information that we have accessed. However, “perfect security” does not exist on the Internet. You therefore agree that any security breaches beyond the control of Our standard security procedures are at Your sole risk and discretion.
You agree and undertake to indemnify us in any suit or dispute by any Third Party arising out of disclosure of Personal Information by You to Third Parties either through Our App/Website or otherwise and Your use and access of Apps/Websites and resources of Third Parties. We assume no liability for any actions of Third Parties with regard to Your Personal Information, which You may have disclosed to such Third Parties.
PinkApron LLP (hereinafter referred to as ‘the company’ or ‘We/Us’) follows a strict Refund Policy that has been made to ensure that you as a customer do not have any hassles.
You are normally not entitled to cancellations of Your order, once placed. However, in the unlikely event of one or more items on Your order being unavailable or your delivery location following outside our designated delivery zones, or our failure to contact you by phone or email at the time of confirming the order booking, We will contact You on the phone number provided to us at the time of placing the order and inform You of the same. In such an event You will be entitled to cancel the order or We will cancel the order.
Returns shall only be accepted if the customer checks the items and finds a defect/discrepancy at the time of delivery, including poor quality food or spillage. No returns shall be accepted thereafter.
Returns requested by the customer at the time of delivery to the customer shall be accepted at the discretion of the Business User.
Refunds shall be accepted in the event of valid return or cancellation of the order by Users/the Company in accordance with the above-mentioned circumstances in this Refund Policy.
Refunds shall be processed by the Company/App/Website and shall be at the sole discretion of the Company/App/Website.
When a refund is to be made upon fulfilment of condition of returns as mentioned above, then the full amount shall be refunded directly to the customer’s account through the payment method used by the customer. Refunds, once accepted shall take 5-7 working days to reflect in the customer’s account.
PinkApron LLP (hereinafter referred to as ‘the company’ or ‘We/Us’) follows a Shipping Policy that has been made to ensure that you as a customer do not have any hassles.
The Website/App offers Standard Delivery for the products, where charges for the same shall vary based on the Product price, the shipping destination, and other miscellaneous factors taken into account by the Website. Delivery time shall be subject to variation but shall typically take a maximum of one (1) day from the date of confirmation of the order by the Website/App.
The Website reserves its right to alter the charges for the delivery options at any time, without prior intimation to Users.
Shipment delivery estimates
Standard delivery orders are typically delivered within one (1) day from the date of confirmation of the order by the Website. Deliveries are carried out by the Company, through delivery executives engaged by the Company. If We are experiencing a high volume of orders, your order may take longer to be delivered.
If Your order is expected to be delayed, one of our logistics and operations executives shall get in touch with You within 24 hours from the date of confirmation of the order, to provide an accurate timeline for delivery of Your order.
You will receive an email/notification on the App with an order confirmation once Your order has been confirmed. You will receive Tracking Details in the said email/notification, and instructions regarding how to track Your order.
Cash on Delivery
Users are eligible to avail of Cash on Delivery service as a payment method.
Return upon Delivery
An order is designated as ‘Complete’ once it is delivered to the delivery address of the User. In the event that a User desires return of an order, the Member may submit a return request to the delivery executive and return the product, subject to fulfillment of condition(s) mentioned in the Return Policy, and subject to approval by the Website/App.
Undeliverable or Rejected Products
In the event that delivery is attempted at the User’s delivery address but is unsuccessful for any reason, the delivery executive shall leave intimation on the User’s provided contact number, noting such attempt. In the event that the User does not respond to the intimation of the delivery executive, the Business User shall reserve its right to retain or destroy the Product, as per the Business User’s discretion. The User shall not be eligible to receive a refund of any amounts paid for purchase of the Product if the Product is undeliverable or rejected on account of the User.